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    • last data update: 2011/10/15, 01:27

    Website loading time

    during the test: 0.8 s

    cable connection (average): 0.86 s

    DSL connection (average): 0.93 s

    modem (average): 4.29 s

    HTTP headers

    HTTP/1.1 301 Moved Permanently

    Server: nginx

    Date: Sat, 15 Oct 2011 08:27:50 GMT

    Content-Type: text/html; charset=iso-8859-1

    Connection: close

    Location: http://www.kana.com/

    Content-Length: 228

    Set-Cookie: WSESSIONID=out3; path=/

    Cache-control: private

    HTTP/1.1 200 OK

    Server: nginx

    Date: Sat, 15 Oct 2011 08:27:50 GMT

    Content-Type: text/html

    Connection: close

    X-Powered-By: PHP/5.2.4

    Last-Modified: Sat, 15 Oct 2011 08:27:50 GMT

    Set-Cookie: WSESSIONID=out2; path=/

    Cache-control: private

    Information about DNS servers

    kana.comA64.57.220.111IN900
    kana.comMX20cluster5a.us.messagelabs.comIN900
    kana.comMX10cluster5.us.messagelabs.comIN900
    kana.comTXTv=spf1 mx ip4:216.52.22.0/24 ip4:69.25.74.32/27 ip4:64.95.72.192/26 ip4:69.25.75.192/26 include:emailforce1.com include:lfmxmail.com -allArrayIN900
    kana.comSOAsvl-ns3.kana.comhostmaster.kana.com20111007061500 300 1296000 2400 IN 900
    kana.comNSsvl-ns4.kana.comIN900
    kana.comNSsvl-ns3.kana.comIN900
    kana.comNSmpk-ns2.kana.comIN900
    kana.comNSmpk-ns1.kana.comIN900

    Received from the first DNS server

    Request to the server "kana.com"
    You used the following DNS server:
    DNS Name: svl-ns4.kana.com
    DNS Server Address: 64.95.127.43#53
    DNS server aliases:

    HEADER opcode: REQUEST, status: NOERROR, id: 22203
    flag: qr aa rd REQUEST: 1, ANSWER: 9, AUTHORITY: 0, ADDITIONAL: 4

    REQUEST SECTION:
    kana.com. IN ANY

    ANSWER SECTION:
    kana.com. 900 IN SOA svl-ns3.kana.com. hostmaster.kana.com. 2011100706 1500 300 1296000 2400
    kana.com. 900 IN TXT "v=spf1 mx ip4:216.52.22.0/24 ip4:69.25.74.32/27 ip4:64.95.72.192/26 ip4:69.25.75.192/26 include:emailforce1.com include:lfmxmail.com -all"
    kana.com. 900 IN MX 10 cluster5.us.messagelabs.com.
    kana.com. 900 IN MX 20 cluster5a.us.messagelabs.com.
    kana.com. 900 IN NS mpk-ns1.kana.com.
    kana.com. 900 IN NS mpk-ns2.kana.com.
    kana.com. 900 IN NS svl-ns3.kana.com.
    kana.com. 900 IN NS svl-ns4.kana.com.
    kana.com. 900 IN A 64.57.220.111

    SECTION NOTES:
    mpk-ns1.kana.com. 900 IN A 64.95.127.35
    mpk-ns2.kana.com. 900 IN A 64.95.127.36
    svl-ns3.kana.com. 900 IN A 64.95.127.42
    svl-ns4.kana.com. 900 IN A 64.95.127.43

    Received 457 bytes from address 64.95.127.43#53 in 78 ms

    Received from the second DNS server

    Request to the server "kana.com"
    You used the following DNS server:
    DNS Name: svl-ns3.kana.com
    DNS Server Address: 64.95.127.42#53
    DNS server aliases:

    HEADER opcode: REQUEST, status: NOERROR, id: 46547
    flag: qr aa rd REQUEST: 1, ANSWER: 9, AUTHORITY: 0, ADDITIONAL: 4

    REQUEST SECTION:
    kana.com. IN ANY

    ANSWER SECTION:
    kana.com. 900 IN A 64.57.220.111
    kana.com. 900 IN SOA svl-ns3.kana.com. hostmaster.kana.com. 2011100706 1500 300 1296000 2400
    kana.com. 900 IN NS mpk-ns2.kana.com.
    kana.com. 900 IN NS svl-ns3.kana.com.
    kana.com. 900 IN NS svl-ns4.kana.com.
    kana.com. 900 IN NS mpk-ns1.kana.com.
    kana.com. 900 IN MX 10 cluster5.us.messagelabs.com.
    kana.com. 900 IN MX 20 cluster5a.us.messagelabs.com.
    kana.com. 900 IN TXT "v=spf1 mx ip4:216.52.22.0/24 ip4:69.25.74.32/27 ip4:64.95.72.192/26 ip4:69.25.75.192/26 include:emailforce1.com include:lfmxmail.com -all"

    SECTION NOTES:
    mpk-ns1.kana.com. 900 IN A 64.95.127.35
    mpk-ns2.kana.com. 900 IN A 64.95.127.36
    svl-ns3.kana.com. 900 IN A 64.95.127.42
    svl-ns4.kana.com. 900 IN A 64.95.127.43

    Received 457 bytes from address 64.95.127.42#53 in 79 ms

    Subdomains (the first 50)

    Typos (misspells)

    jana.com
    mana.com
    lana.com
    oana.com
    iana.com
    kzna.com
    ksna.com
    kwna.com
    kqna.com
    kaba.com    		kama.com
    kaja.com
    kaha.com
    kanz.com
    kans.com
    kanw.com
    kanq.com
    ana.com
    kna.com
    kaa.com    		kan.com
    akna.com
    knaa.com
    kaan.com
    kkana.com
    kaana.com
    kanna.com
    kanaa.com

    Location

    IP: 64.57.220.111

    continent: NA, country: United States (USA), city: Kansas City

    Website value

    rank in the traffic statistics:

    There is not enough data to estimate website value.

    Basic information

    website build using CSS

    code weight: 24.42 KB

    text per all code ratio: 32 %

    title: Customer Service Experience for Social CRM, Knowledge, Case and Business Process Management. :: KANA

    description:

    keywords:

    encoding: utf-8

    language: en

    Website code analysis

    one word phrases repeated minimum three times

    two word phrases repeated minimum three times

    three word phrases repeated minimum three times

    B tags

    U tags

    I tags

    images

    file namealternative text
    customer-gartner.jpgGartner
    customer-carphone.jpgCarphone Warehouse
    customer-la-county.jpgLA County Dept. of Social Services
    customer-yahoo.jpgYahoo!
    customer-priceline.jpgPriceline.com
    aetna.pngAetna
    att.pngAT&T
    canon.pngCanon
    cingular.pngCingular
    dell.pngDell
    delta.pngDelta
    disney.pngDisney
    ebay.pngeBay
    ford.pngFord
    gap.pngThe Gap
    yahoo.pngYahoo
    hp.pngHP
    hsbc.pngHSBC
    nokia.pngNokia
    sears.pngSears
    tiffany.pngTiffany
    staples.pngStaples
    tmobile.pngT-Mobile
    home-depot.pngHome Depot
    City-of-San-Francisco.pngCity of San Francisco
    City-of-Minneapolis.pngCity of Minneapolis
    City-of-Boston.pngCity of Boston
    Newcastle-City-Council.pngNewcastle City Council
    london-borough-of-enfield.pngLondon Brough Of Enfield
    hampshire-county-council.pngHampshire County Council
    City-of-Toronto.pngCity of Toronto
    Brisbane.pngBrisbane City
    scottish-improvement-service.pngScottish Improvement Service
    logo-footer.pngKANA
    twitter-lrg-new.pngKANA Software - Twitter
    facebook-lrg-new.pngKANA Software - Facebook
    linkedin-lrg-new.pngKANA Software - LinkedIn/
    bf.phpbf

    headers

    H1

    Good experiences. On brand. On budget.

    H2

    Explore KANA ...

    Press

    Blog

    Resources

    Webinars

    Conferences

    Accolades

    Contact Us

    Connect with Us

    H3

    Explore KANA ...

    Press

    Blog

    Resources

    Webinars

    Conferences

    Accolades

    Contact Us

    Connect with Us

    H4

    H5

    H6

    internal links

    addressanchor text
    /home/home.phpKANA
    http://www.mykana.com/Customer Login
    /customer-service-experience-management/stack.phpWhy SEM?
    /customer-service-software-solutions.phpProducts
    /customer-service-software-solutions.phpService Experience Management
    /agent-desktop/stack.phpSEM Agent Desktop
    /customer-service/web-self-service/stack.phpSEM Web Self-Service
    /knowledge-management-software/stack.phpSEM Knowledge Management
    /social-crm/stack.phpSEM Experience Analytics
    /customer-service/sem-chat.phpSEM Chat
    /customer-service/sem-cobrowse.phpSEM Co-Browse
    /lagan-local-government/stack.phpLagan
    /lagan-local-government/stack.phpLocal Government
    /customer-service/email-response-system.phpChannel
    /customer-service/email-response-system.phpEmail Management
    /customer-service/customer-service-chat.phpChat & Collaboration
    /better-practices/better-practices.phpBetter Practices
    /help-support/help-support.phpServices
    /about-kana/overview.phpAbout KANA
    /contact-us/contactsem.phpContact Us
    ../customer-service-experience-management/stack.phpStart Taking Control
    /independent-research-firm-gartner-names-kana-leader-in-the-magic-quadrant-for-crm-web-customer-service.phpRead more
    /better-practices/customer-story-carphone-warehouse.phpLearn how
    /better-practices/customer-story-la-county.phpFind out more
    /better-practices/customer-story-yahoo-music.phpFind out
    /better-practices/customer-story-priceline.phpRead about Priceline's strategy.
    #home-goalBy Goal
    #home-roleBy Role
    #home-problemBy Problem
    #home-productsBy Products
    #home-industryBy Industry
    agent-desktop/stack.phpTo reduce complexity on agents' desktops
    customer-service/web-self-service/stack.phpTo emphasize the "self" in self-service
    knowledge-management-software/stack.phpTo provide the right answers, without agents hunting for them
    customer-service/email-response-system.phpSet the standard for high-volume email and chat support
    lagan-local-government/stack.phpTo cut costs and keep citizens happy
    social-crm/stack.phpTo understand my customers' conversations
    customer-service-software-solutions.phpSee All »
    better-practices/industry.php#financialFinancial Services
    better-practices/industry.php#healthHealthcare
    better-practices/industry.php#healthInsurance
    better-practices/industry.php#retailRetail
    better-practices/industry.php#commCommunications
    better-practices/industry.php#govtLocal Government
    better-practices/industry.phpSee All »
    role/business-buyer.phpI am a Customer Service Manager
    role/strategy-buyer.phpI run a Customer Service Organization
    role/it-buyer.phpI work in Information Technology
    problem/problem-alt-tab.phpWake-up from the Alt-Tab nightmare
    problem/problem-agent-island.phpEvery agent is an island
    problem/problem-best-practices-hard-enforce.phpSearch is research
    problem/problem-information.phpTool kits don't come with instructions
    problem/problem-it-backlog.phpBacked-up backlog
    problem/problem-keyword-monitoring.phpKeyword monitoring doesn't qualify as listening
    agent-desktop/stack.phpSEM Agent Desktop
    customer-service/web-self-service/stack.phpSEM Web Self-Service
    knowledge-management-software/stack.phpSEM Knowledge Management
    social-crm/stack.phpSEM Experience Analytics
    lagan-local-government/stack.phpLagan Local Government
    customer-service/email-response-system.phpEmail Management
    customer-service-software-solutions.phpSee All »
    /about-kana/press-releases/kana-announces-major-new-release-of-service-experience-management-11-r4.pdfKANA Announces Major New Release of Service Experience Management
    http://blog.kana.com/web-self-service/search-is-an-indication-of-failure/Search is an indication of failure
    http://blog.kana.com/web-self-service/search-is-an-indication-of-failure/...
    javascript:document.dl41.submit();Download now
    /demo-library.phpDemo Library
    /contact-us/contactsem.phpQuestion
    /sem/webinars/secrets-of-customer-service-leaders.phpOctober 20
    /better-practices/events.php 11:00AM PT / 2:00 PM ET / 7:00PM GMT
    /customer-service-experience-management/stack.phpSee All Events
    /customer-service-software-solutions.phpWhy SEM?
    /better-practices/better-practices.phpProducts
    /help-support/help-support.phpBetter Practices
    /about-kana/overview.phpServices
    /contact-us/contactsem.phpAbout KANA
    /about-kana/press-releases/kana-announces-major-new-release-of-service-experience-management-11-r4.pdfContact Us
    /about-kana/press-releases/north-ayrshire-council-set-to-deploy-kana-smartphone-solution.phpKANA Announces Major New Release of Service Experience Management
    /about-kana/press.phpNorth Ayrshire Council Set to Deploy KANA Smartphone Solution
    /contact-us/contactsem.phpSee All Press »
    http://www.mykana.com/index.phpStart a conversation
    /about-kana/terms-conditions.phpSupport for Current Customers »
    /about-kana/privacy-policy.phpTerms & Conditions

    external links

    addressanchor text
    http://www.callcentre.co.uk/callcentreexpoOctober 11-12
    http://twitter.com/#!/kanasoftware London, UK
    http://www.facebook.com/pages/Kana-Software/108046595889511KANA Software - Twitter
    http://www.linkedin.com/company/kana-softwareKANA Software - Facebook