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    • last data update: 2011/10/15, 02:18

    Website loading time

    during the test: 3.25 s

    cable connection (average): 3.39 s

    DSL connection (average): 3.54 s

    modem (average): 11.09 s

    HTTP headers

    HTTP/1.1 302 Object moved

    Connection: close

    Date: Sat, 15 Oct 2011 09:18:13 GMT

    Server: Microsoft-IIS/6.0

    X-Powered-By: ASP.NET

    Location: http://itrc.hp.com/service/home/home.do

    Content-Length: 160

    Content-Type: text/html

    Set-Cookie: ASPSESSIONIDCQCSBDAC=LMGFKPHADEJONPAIIDLPHOCB; path=/

    Cache-control: private

    HTTP/1.1 301 Moved Permanently

    Content-Length: 169

    Content-Type: text/html

    Location: http://h20564.www2.hp.com/service/home/home.do

    Server: Microsoft-IIS/6.0

    X-Powered-By: ASP.NET

    Date: Sat, 15 Oct 2011 09:18:14 GMT

    Connection: close

    HTTP/1.1 301 Moved Permanently

    Date: Sat, 15 Oct 2011 09:18:13 GMT

    Server: Apache/2.0.59 HP-UX_Apache-based_Web_Server (Unix) DAV/2

    Location: http://h20564.www2.hp.com/portal/site/hpsc/template.PUBLIC_SP4TS_REDIRECTOR/service/home/home.do

    Content-Length: 423

    Connection: close

    Content-Type: text/html; charset=iso-8859-1

    HTTP/1.1 302 Moved Temporarily

    Date: Sat, 15 Oct 2011 09:18:13 GMT

    Server: Apache/2.0.59 HP-UX_Apache-based_Web_Server (Unix) DAV/2

    Cache-Control: no-cache="set-cookie"

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    Date: Sat, 15 Oct 2011 09:18:14 GMT

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    Cache-Control: no-cache

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    Vary: Cookie,Accept-Language,User-Agent

    Connection: close

    Content-Type: text/html; charset=UTF-8

    HTTP/1.1 302 Moved Temporarily

    Date: Sat, 15 Oct 2011 09:18:14 GMT

    Server: Apache/2.0.59 HP-UX_Apache-based_Web_Server (Unix) DAV/2

    Cache-Control: no-cache="set-cookie"

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    Connection: close

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    Date: Sat, 15 Oct 2011 09:18:14 GMT

    Server: Apache/2.0.59 HP-UX_Apache-based_Web_Server (Unix) DAV/2

    Cache-Control: no-cache="set-cookie"

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    HTTP/1.1 200 OK

    Date: Sat, 15 Oct 2011 09:18:15 GMT

    Server: Apache/2.0.59 HP-UX_Apache-based_Web_Server (Unix) DAV/2

    Cache-Control: no-cache

    Cache-Control: no-cache="set-cookie"

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    Set-Cookie: HP_SPF_LOCALE=en-US; domain=.hp.com; path=/

    Set-Cookie: HP_SPF_SITE=hpsc; domain=.hp.com; expires=Monday, 14-Oct-2013 09:18:08 GMT; path=/

    Content-Language: en-US

    X-Powered-By: Servlet/2.5 JSP/2.1

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    Connection: close

    Content-Type: text/html; charset=UTF-8

    Information about DNS servers

    itrc.hp.comA15.217.80.218IN20
    itrc.hp.comNStxe01gss01-02.austin.hp.comIN900
    itrc.hp.comNScce01gss01-01.houston.hp.comIN900

    Received from the first DNS server

    Request to the server "itrc.hp.com"
    You used the following DNS server:
    DNS Name: txe01gss01-02.austin.hp.com
    DNS Server Address: 15.219.145.11#53
    DNS server aliases:

    HEADER opcode: REQUEST, status: NOERROR, id: 13189
    flag: qr aa rd REQUEST: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

    REQUEST SECTION:
    itrc.hp.com. IN ANY

    ANSWER SECTION:
    itrc.hp.com. 20 IN A 15.216.52.62

    Received 45 bytes from address 15.219.145.11#53 in 58 ms

    Received from the second DNS server

    Request to the server "itrc.hp.com"
    You used the following DNS server:
    DNS Name: cce01gss01-01.houston.hp.com
    DNS Server Address: 15.203.208.14#53
    DNS server aliases:

    HEADER opcode: REQUEST, status: NOERROR, id: 35228
    flag: qr aa rd REQUEST: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

    REQUEST SECTION:
    itrc.hp.com. IN ANY

    ANSWER SECTION:
    itrc.hp.com. 20 IN A 15.217.80.218

    Received 45 bytes from address 15.203.208.14#53 in 55 ms

    Subdomains (the first 50)

    Typos (misspells)

    utrc.hp.com
    jtrc.hp.com
    ktrc.hp.com
    otrc.hp.com
    9trc.hp.com
    8trc.hp.com
    irrc.hp.com
    ifrc.hp.com
    igrc.hp.com
    iyrc.hp.com
    i6rc.hp.com    		i5rc.hp.com
    itec.hp.com
    itdc.hp.com
    itfc.hp.com
    ittc.hp.com
    it5c.hp.com
    it4c.hp.com
    itrx.hp.com
    itrv.hp.com
    itrf.hp.com
    itrd.hp.com    		trc.hp.com
    irc.hp.com
    itc.hp.com
    itr.hp.com
    tirc.hp.com
    irtc.hp.com
    itcr.hp.com
    iitrc.hp.com
    ittrc.hp.com
    itrrc.hp.com
    itrcc.hp.com

    Location

    IP: 15.217.80.218

    continent: NA, country: United States (USA), city:

    Website value

    rank in the traffic statistics:

    There is not enough data to estimate website value.

    Basic information

    website build using CSS

    code weight: 54.85 KB

    text per all code ratio: 21 %

    title:

    description: The official HP support portal for business, enterprise, and IT users. Download drivers and patches, search the knowledge base, learn from expert users in forums.

    keywords: support, drivers, computer, knowledge base, operating system, hardware, software, firmware

    encoding: UTF-8

    language: en-US

    Website code analysis

    one word phrases repeated minimum three times

    PhraseQuantity
    Center3
    Support3

    two word phrases repeated minimum three times

    PhraseQuantity
    Support Center3

    three word phrases repeated minimum three times

    B tags

    HP IT Resource Center (ITRC) users

    Find an HP product

    (e.g. Laserjet CP 6015de)- OR -Select a product category

    U tags

    I tags

    images

    file namealternative text
    hpweb_1-2_topnav_hp_logo.gif
    hpweb_1-2_tbl_sort_wht.gifGet started with HP Support Center
    promo_HPSC_GetStarted.jpgActive Chat support experts are available to assist you
    promo_HPSC_Chat.jpgHP Support Center Mobile App – Download it now
    promo_HPSC_Mobile.png

    headers

    H1

    HP Support Center

    HP Support Center home

    H2

    Support options

    Other HP support

    Find support for your HP product

    Featured support services

    My HP Support Center

    H3

    Support options

    Other HP support

    Find support for your HP product

    Featured support services

    My HP Support Center

    H4

    H5

    H6

    internal links

    addressanchor text
    #jumptocontentJump to content
    javascript:void(0)Search HP Support Center
    javascript:void(0)Search HP United States
    /portal/site/hpsc/public/Support Center Home - Tab - Selected
    /portal/site/hpsc/aae/My Support - Tab
    /portal/site/hpsc/public/do/home/Download options
    /portal/site/hpsc/template.PAGE/public/psi/swdSelector/?spf_p.tpst=psiProductSelector&spf_p.prp_psiProductSelector=wsrp-navigationalState%3D_op%253Dnavigate%257C_destination%253Dswd%257C_oid%253D0&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
    /portal/site/hpsc/public/kb/home/Knowledge Base
    /portal/site/hpsc/public/kb/search/
    /portal/site/hpsc/template.PAGE/public/psi/selector/?spf_p.tpst=psiProductSelector&spf_p.prp_psiProductSelector=wsrp-navigationalState%3D_op%253Dnavigate%257C_destination%253Dtps%257C_oid%253D0&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
    /portal/site/hpsc/template.PAGE/public/psi/selector/?spf_p.tpst=psiProductSelector&spf_p.prp_psiProductSelector=wsrp-navigationalState%3D_op%253Dnavigate%257C_destination%253Dpop%257C_oid%253D0&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
    /portal/site/hpsc/template.PAGE/public/psi/selector/?spf_p.tpst=psiProductSelector&spf_p.prp_psiProductSelector=wsrp-navigationalState%3D_op%253Dnavigate%257C_destination%253Dabn%257C_oid%253D0&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
    /portal/site/hpsc/template.PAGE/public/psi/selector/?spf_p.tpst=psiProductSelector&spf_p.prp_psiProductSelector=wsrp-navigationalState%3D_op%253Dnavigate%257C_destination%253Dman%257C_oid%253D0&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
    /portal/site/hpsc/template.PAGE/public/psi/selector/?spf_p.tpst=psiProductSelector&spf_p.prp_psiProductSelector=wsrp-navigationalState%3D_op%253Dnavigate%257C_destination%253Dpri%257C_oid%253D0&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
    /portal/site/hpsc/template.PAGE/public/psi/selector/?spf_p.tpst=psiProductSelector&spf_p.prp_psiProductSelector=wsrp-navigationalState%3D_op%253Dnavigate%257C_destination%253Dtbs%257C_oid%253D0&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
    /portal/site/hpsc/template.PAGE/public/psi/selector/?spf_p.tpst=psiProductSelector&spf_p.prp_psiProductSelector=wsrp-navigationalState%3D_op%253Dnavigate%257C_destination%253Dsni%257C_oid%253D0&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
    /portal/site/hpsc/template.PAGE/public/psi/selector/?spf_p.tpst=psiProductSelector&spf_p.prp_psiProductSelector=wsrp-navigationalState%3D_op%253Dnavigate%257C_destination%253Dlnu%257C_oid%253D0&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
    /portal/site/hpsc/template.PAGE/public/psi/selector/?spf_p.tpst=psiProductSelector&spf_p.prp_psiProductSelector=wsrp-navigationalState%3D_op%253Dnavigate%257C_destination%253Dpmt%257C_oid%253D0&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
    /portal/site/hpsc/public/prw/home/Parts, Repair & Warranty
    /portal/site/hpsc/template.PAGE/public/psi/selector/?spf_p.tpst=psiProductSelector&spf_p.prp_psiProductSelector=wsrp-navigationalState%3D_op%253Dnavigate%257C_destination%253Dpri%257C_oid%253D0&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
    /portal/site/hpsc/public/wc/home/
    /portal/site/hpsc/public/help/home/Get help from HP
    /portal/site/hpsc/public/scm/home/
    /portal/site/hpsc/public/help/contactHP/home/
    /portal/site/hpsc/template.PAGE/public/psi/swdSelector/?spf_p.tpst=psiProductSelector&spf_p.prp_psiProductSelector=wsrp-navigationalState%3D_op%253Dnavigate%257C_destination%253Dswd%257C_oid%253D0&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetokenDrivers, Software & Firmware
    /portal/site/hpsc/template.PAGE/public/psi/selector/?spf_p.tpst=psiProductSelector&spf_p.prp_psiProductSelector=wsrp-navigationalState%3D_op%253Dnavigate%257C_destination%253Dtps%257C_oid%253D0&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetokenTop issues from HP support
    /portal/site/hpsc/template.PAGE/public/psi/selector/?spf_p.tpst=psiProductSelector&spf_p.prp_psiProductSelector=wsrp-navigationalState%3D_op%253Dnavigate%257C_destination%253Dpop%257C_oid%253D0&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetokenMost viewed documents
    /portal/site/hpsc/template.PAGE/public/psi/selector/?spf_p.tpst=psiProductSelector&spf_p.prp_psiProductSelector=wsrp-navigationalState%3D_op%253Dnavigate%257C_destination%253Dabn%257C_oid%253D0&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetokenAdvisories, Bulletins & Notices
    /portal/site/hpsc/template.PAGE/public/psi/selector/?spf_p.tpst=psiProductSelector&spf_p.prp_psiProductSelector=wsrp-navigationalState%3D_op%253Dnavigate%257C_destination%253Dman%257C_oid%253D0&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetokenManuals
    /portal/site/hpsc/template.PAGE/public/psi/selector/?spf_p.tpst=psiProductSelector&spf_p.prp_psiProductSelector=wsrp-navigationalState%3D_op%253Dnavigate%257C_destination%253Dtbs%257C_oid%253D0&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetokenTroubleshoot a problem
    /portal/site/hpsc/template.PAGE/public/psi/selector/?spf_p.tpst=psiProductSelector&spf_p.prp_psiProductSelector=wsrp-navigationalState%3D_op%253Dnavigate%257C_destination%253Dsni%257C_oid%253D0&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetokenSetup & Install
    /portal/site/hpsc/template.PAGE/public/psi/selector/?spf_p.tpst=psiProductSelector&spf_p.prp_psiProductSelector=wsrp-navigationalState%3D_op%253Dnavigate%257C_destination%253Dlnu%257C_oid%253D0&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetokenLearn & Use
    /portal/site/hpsc/template.PAGE/public/psi/selector/?spf_p.tpst=psiProductSelector&spf_p.prp_psiProductSelector=wsrp-navigationalState%3D_op%253Dnavigate%257C_destination%253Dpmt%257C_oid%253D0&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetokenPerform maintenance
    /portal/site/hpsc/template.PAGE/public/psi/selector/?spf_p.tpst=psiProductSelector&spf_p.prp_psiProductSelector=wsrp-navigationalState%3D_op%253Dnavigate%257C_destination%253Dpri%257C_oid%253D0&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetokenPart replacement instructions/ videos
    javascript:void(0)
    javascript:void(0)

    external links

    addressanchor text
    http://welcome.hp.com/country/us/en/noscript.htmlsummary of site-wide JavaScript functionality
    http://welcome.hp.com/country/us/en/welcome.html
    http://h20566.www2.hp.com/portal/site/hpsc/public/help/contactHP/homeContact HP
    https://passport2.hp.com/hppcf/dologin.do?lang=en&cc=US&hpappid=sp4ts&applandingpage=https%3A%2F%2Fh20566.www2.hp.com%2Fportal%2Fsite%2Fhpsc%2Fpublic%2F%3Fac.admitted%3D1318670281010.876444892.199480143Sign-in
    https://passport2.hp.com/hppcf/createuser.do?lang=en&cc=US&hpappid=sp4ts&applandingpage=https%3A%2F%2Fh20566.www2.hp.com%2Fportal%2Fsite%2Fhpsc%2Fpublic%2F%3Fac.admitted%3D1318670281010.876444892.199480143&applandingpage2=https%3A%2F%2Fh20566.www2.hp.com%2Fportal%2Fsite%2Fhpsc%2Fpublic%2F%3Fac.admitted%3D1318670281010.876444892.199480143Register
    http://welcome.hp.com/country/us/en/prodserv.htmlProducts & Services
    http://welcome.hp.com/country/us/en/support.htmlSupport & Drivers
    http://welcome.hp.com/country/us/en/solutions.htmlSolutions
    http://h20000.www2.hp.com/bizsupport/TechSupport/CsrHomePage.jsp?contentGroup=BSC_SYSTEM_CG_CSR_PEL&lang=en&cc=us&docIndexId=426809&taskId=101
    http://www.hp.com/go/ispe/product?origin=acc&cc=us&lang=en
    http://welcome.hp.com/country/us/en/contact/email_1.html
    http://h20566.www2.hp.com/portal/site/hpsc/template.PUBLIC_SPF_GLOBAL_HELP/Site help
    http://h20566.www2.hp.com/portal/site/hpsc/public/kb/search/Search support knowledge
    http://h30499.www3.hp.com/hpeb/Collaborate with your peers
    http://h20000.www2.hp.com/bizsupport/TechSupport/CsrHomePage.jsp?contentGroup=BSC_SYSTEM_CG_CSR_PEL&docIndexId=426809&taskId=101&cc=us&lang=enCustomer Self Repair
    http://h20566.www2.hp.com/portal/site/hpsc/public/wc/home/Warranty check
    http://www.hp.com/go/ispe/product?origin=acc&cc=us&lang=enChat with HP support
    http://h20566.www2.hp.com/portal/site/hpsc/public/scm/home/Submit or manage support cases
    http://welcome.hp.com/country/us/en/contact/email_1.htmlEmail HP support
    http://h20566.www2.hp.com/portal/site/hpsc/public/help/contactHP/home/All HP contact options
    http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?lang=en&cc=usHP Business Support Center
    http://support.openview.hp.comHP Software Support Online (IT Management Software)
    http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&cc=usHP Customer Care (Home & Home Office products)
    http://www.hp.com/hpinfo/globalcitizenship/environment/recycle/index.htmlHP product recycling
    http://h20566.www2.hp.com/portal/site/hpsc/public/psi/swdSelector/?spf_p.tpst=psiProductSelector&spf_p.prp_psiProductSelector=wsrp-navigationalState%3D_oid%253D0%257C_destination%253Dswd%257C_op%253Dnavigate&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetokenDrivers, Software & Firmware
    http://h20566.www2.hp.com/portal/site/hpsc/public/psi/selector/?spf_p.tpst=psiProductSelector&spf_p.prp_psiProductSelector=wsrp-navigationalState%3D_oid%253D0%257C_destination%253Dtps%257C_op%253Dnavigate&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetokenTop issues from HP support
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