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    • last data update: 2011/10/14, 17:25

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    Basic information

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    title: COVEO: Enterprise Search 2.0, Insight Solutions

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    headers

    H1

    H2

    Insight is the capacity to gain an accurate and deep intuitive understanding of something.

    Coveo helps customer-facing and product development employees become insightfull through a combination of proven methodologies, processes and cutting-edge, Enterprise Search 2.0 technology that create flexible Insight Consoles which distill Insight as well as next-best-action suggestions.

    H3

    Insight is the capacity to gain an accurate and deep intuitive understanding of something.

    Coveo helps customer-facing and product development employees become insightfull through a combination of proven methodologies, processes and cutting-edge, Enterprise Search 2.0 technology that create flexible Insight Consoles which distill Insight as well as next-best-action suggestions.

    H4

    Nearly 70% of companies report agents can't find info necessary to solve customer issues

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    H6

    internal links

    addressanchor text
    /en/SolutionsInsightSolutions
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    /en/Solutions/insight-solutionsCoveo Insight Solutions
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    /en/technology-platform/coveo-platform-version-6-5/technology-overviewCoveo Platform Version 6.5
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    /en/technology-platform/coveo-platform-version-6-5/consolidateConsolidate
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    /en/technology-platform/coveo-platform-version-6-5/AnalyzeAnalyze
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    /en/technology-platform/coveo-platform-version-6-5/connectivity/multimedia-searchMultimedia search
    /en/technology-platform/advanced-capabilitiesAdvanced Platform Capabilities
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    /en/technology-platform/advanced-capabilities/root-cause-analysisRoot Cause Analysis
    /en/technology-platform/advanced-capabilities/advanced-navigation-smartfacetsAdvanced Navigation with SmartFacets™
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    /en/technology-platform/advanced-capabilities/business-analyticsBusiness Analytics
    /en/technology-platform/advanced-capabilities/advanced-search-for-web-and-it-platformsAdvanced Search for Web & IT Platforms
    /en/technology-platform/Enterprise%20Search%202-0Enterprise Search 2.0
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    /en/services-and-support/support/knowledge-base/connectorsConnectors
    /en/services-and-support/support/knowledge-base/developerDeveloper
    /en/services-and-support/support/knowledge-base/how-toHow to
    /en/services-and-support/support/knowledge-base/generalGeneral
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    /en/services-and-support/support/contactContact Support
    /en/services-and-support/professional-servicesProfessional Services
    /en/services-and-support/professional-services/consulting-and-ongoing-maintenanceConsulting & Ongoing Maintenance
    /en/services-and-support/professional-services/implementation-and-integrationImplementation & Integration
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    /en/customers/customer-advantageCustomer Advantage
    /en/customers/testimonialsTestimonials
    /en/customers/customer-case-studiesCustomer Case Studies
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    /en/news-and-events/coveo-newsCoveo News
    /en/news-and-events/coveo-news/20112011
    /en/news-and-events/coveo-news/20102010
    /en/news-and-events/coveo-news/20092009
    /en/news-and-events/coveo-news/20082008
    /en/news-and-events/coveo-news/archives/2007Archives
    /en/news-and-events/in-the-mediaIn the Media
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    /en/news-and-events/in-the-media/20102010
    /en/news-and-events/in-the-media/20092009
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    /en/news-and-events/resources-and-videosResources
    /en/news-and-events/resources-and-videos/videos-and-demosVideos and Demos
    /en/news-and-events/resources-and-videos/on-demand-webinarsOn-Demand Webinars
    /en/news-and-events/resources-and-videos/white-papersWhite Papers
    /en/about-us/management-teamManagement Team
    /en/about-us/board-of-directorsBoard of Directors
    http://blog.coveo.comBlog
    /en/about-us/working-at-coveoWorking at Coveo
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    /en/about-us/contactContact Us
    /en/news-and-events/coveo-news/2011/Coveo%20Appoints%20Former%20Dell%20Executive%20Lawrence%20Pentland%20to%20Board%20of%20DirectorsNews: Coveo Appoints Former Dell Executive Lawrence Pentland to Board of Directors
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    /en/news-and-events/events/customer-insight-webinar/insight-webinarNew Webinar: TSIA - Combining Knowledge Management and Customer Experience Management
    /en/technology-platform/coveo-platform-version-6-5/search-navigate/Mobilityimg
    #Insight Drives Business Performance
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    ~/link.aspx?_id=C33F13B7A58444ADA57171933721DBB6&_z=zEnterprise Search 2.0 technology
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    http://www.coveo.com/en/customerscustomers
    /en/customersclick here
    /en/news-and-events/coveo-news/2011/nyc-seminarCoveo to Host Exclusive Roundtable and Reception with Senior Executives and Top CRM Editor to Unveil a New Technology That Significantly Improves Customer Service Operations
    /en/news-and-events/coveo-news/2011/Coveo Appoints Former Dell Executive Lawrence Pentland to Board of DirectorsCoveo Appoints Former Dell Executive Lawrence Pentland to Board of Directors
    ~/link.aspx?_id=7EC73EAD5A284C2AB928D47984B1896E&_z=zMore...
    /en/rss/press-releasesimg
    ~/link.aspx?_id=3F7348608BCB4CE5A81C78B767E33BA1&_z=zReality Video Series with Netezza Episode 3: Changing the Landscape – All the Way to the CEO's Desktop
    ~/link.aspx?_id=866722B5518D48968CE397E941D8DCDD&_z=zReality Video Series with Netezza Episode 2: “Coveo-ing” it
    ~/link.aspx?_id=C13CD023CD4441608761547C11F6D1DC&_z=zReality Video Series with Netezza Episode 1: From SharePoint fan to Coveo fanatic
    ~/link.aspx?_id=49F306B42BD743DEBDDE814721BB967A&_z=zMore...
    /en/news-and-events/events/NYC Seminar/Seminar-RegistrationExecutive Briefing and Reception:Achieving World-Class Customer Insight
    /en/news-and-events/events/customer-insight-webinar/TSIAWODHow Leading Companies Power Customer Service with Insight
    /en/news-and-events/events/crm-roundtable-webinar/crm-roundtableCRM Magazine Roundtable Webinar: When Social, Mobile, and Traditional Service Channels Collide
    ~/link.aspx?_id=94BCD3BA9CCF4F2DA69843D24D632B4C&_z=zMore...
    ~/link.aspx?_id=40D4513D6F1342EF926653BCD403904F&_z=zWhite Paper
    ~/link.aspx?_id=40D4513D6F1342EF926653BCD403904F&_z=zhere
    /enHome
    /en/about-us/legal-privacyLegal & Privacy
    /en/site-mapSite map
    /en/about-us/contactContact Us

    external links

    addressanchor text
    http://www.1to1media.com/weblog/2011/08/give_reps_what_they_need_most.htmlGive Reps What They Need Most - Information
    http://www.youtube.com/coveosearchimg
    http://www.facebook.com/pages/Coveo/170185265828img
    http://twitter.com/coveo/img